Complaints

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter or transaction to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please contact either David Turney or Bjorn Benckert by email. Details can be found on the team page.

  • We will send you an email acknowledging your complaint within three working days of receipt. We may also ask you to confirm or explain any details.
  • Your complaint will be recorded internally.
  • The partners will review your complaint and will aim to write to you with our findings, including how we propose to resolve the issue, within 20 days of our acknowledgement letter.
  • Where it is not possible to meet this deadline (for example, because further enquiries need to be made), we will write to you to explain and tell you how soon you can expect to receive a full reply. As set out by the Legal Ombudsman, we will ensure that your complaint is fully concluded within eight weeks of our acknowledgement letter.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your matter or transaction.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with here.


Avery Law is the business and trading name for a legal practice carried on by Avery Law LLP. Avery Law LLP is a limited liability partnership, registered in England and Wales, with registered number OC374426, with its registered office at 25 Wilton Road, London, SW1V 1LW.

Avery Law LLP is authorised and regulated by the Solicitors Regulation Authority of England and Wales (SRA ID: 568560).

Avery Law LLP is registered with the Information Commissioner’s Office (ICO) with registration number ZA135485.


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